My five stars are for original painting crew as well as David who showed up today to perform warranty touch ups. Management is also top notch and does address concerns efficiently.
My advice: if you want a quality painting job at competitive cost, choose Cooley. However if you need to contact the office for anything, you will need to stay on top of things yourself as Adriana is obviously not interested in helping or following up for you.
UPDATE: Adriana has become much more helpful and attentive and it is very much appreciated!